Fullbook Talk to Ivy

AI employees for aesthetic clinics in Singapore

From “how much?” to your consult room.

Fullbook’s AI employees answer patients in seconds, day or night, and guide them to a consult with your doctor. Run by our team, with answers your doctor has signed off.

Talk to IvyBook a 20-minute call

Works where patients already message you.

AI
Ivy · Demo ClinicAI assistant · sample replies

Demo Clinic is fictional. Please don’t share real health or personal details.

Where patients slip away

Three quiet moments, every week.

A woman in bed at night, messaging a clinic on her phone Demo Clinic · opens at 10 am

How much is pico laser?
Is it painful?

11:04 PM

She asks at night.

The clinic opens at 10 am. By then, she may have asked two other clinics.

AIWith Ivy. An answer in seconds, and a consult offered.

A woman on the MRT at dusk, replying to a clinic on her phone

Ok thanks,
let me think first.

6:40 PM

She says “let me think.”

A chat that ends here usually stays ended. Nobody has time to follow up.

AIWith Ivy. She asks once if a follow‑up would help, and sends one only if the patient says yes.

An empty treatment chair in a bright clinic room at 11 am Saturday · 11 am

11:00 AM

Booked, then life happened.

The slot was held for her. The chair stays empty, and your doctor’s hour is gone.

AIWith Ivy. For consults she books, a reminder the day before and two hours before, with an easy way to reschedule.

None of it is anyone’s fault. Your team is with the patients in front of them. These are the hours and moments no one is rostered for.

How patients reach clinics today

On the homepages of 160 Singapore aesthetic advertisers, checked on 25 October 2026, 84% offered no way to chat except a WhatsApp button.

That button reaches a team that is also at the counter, on the phone and with patients. Ivy answers the messages they can’t get to, in seconds, in your clinic’s own WhatsApp.

Source: Fullbook scan of 160 advertiser homepages, 25 Oct 2026.

Meet the team

Four AI employees, one patient journey.

Each one has a job, a name and a manager on our team. They take the after-hours and follow-up work, so your team can give their full attention to the patients at the clinic.

Portrait of Max, an AI employeeAIAvailable

Finds patients

Max

AI Marketing Manager

  • A content plan each month for Instagram, Facebook and TikTok, from your treatments and prices.
  • Scripts for videos your doctor films, or for an AI likeness used only with their written consent.
  • Watches your ads and links, and shows which ads bring patients in.
What changesMore of the right patients.
Portrait of Ivy, an AI employeeAIAvailable

Books the consult

Ivy

AI Patient Coordinator

  • Answers in seconds, day or night, on WhatsApp, Instagram and Facebook.
  • Offers a consult, and follows up once, only if the patient agrees.
  • Reminds the patients she books, the day before and two hours before.
What changesMore consults. Fewer no-shows.
Portrait of Nora, an AI employeeAIIn testing

Brings them back

Nora

AI Patient Care

  • Aftercare check-ins, written with your doctor.
  • Anything worrying goes straight to your team.
  • A note when a treatment is due again, only for patients who agreed.
What we’re testingMore patients come back.
Portrait of Leo, an AI employeeAIPlanned

Sees the whole picture

Leo

AI Clinic Manager

  • Will track every enquiry, booking and visit.
  • Will brief you every morning, in two minutes.
  • Will connect each treatment to the ad or video that started it.
What will changeKnow what works, every morning.

Your doctor and your team. The consult and the treatment stay yours. Every patient ends up with your people.

How it works

One patient, start to finish.

Your AI employees share one memory of each patient, so nobody asks a patient the same thing twice. It all stays in your clinic’s own account.

A sample journey. Mei is fictional.

  1. AI

    SUN 9:02 PM

    Max

    Mei watches your doctor’s short video on pigmentation. Max planned it. Your doctor approved it.

  2. AI

    SUN 9:12 PM

    Ivy

    Mei asks on Instagram if you do pico laser. Ivy replies in seconds, says she’s an AI assistant, and offers a consult.

  3. AI

    SUN 9:15 PM

    Ivy

    Mei books Saturday 11 am. Your front desk sees her on Monday’s morning list.

  4. AI

    FRI 11 AM · SAT 9 AM

    Ivy

    Two reminders, the day before and two hours before.

  5. SAT 11 AM

    Your doctor

    The consult and the treatment. This part stays yours.

  6. AI

    MON 10 AM

    Nora In testing

    A day-two aftercare check-in, written with your doctor.

  7. AI

    EVERY MORNING

    Leo Planned

    A two-minute brief. Who booked, who came, and what brought them in.

Safety and privacy

Your name is on the door.

So every answer given in your clinic’s name comes from what your doctor has signed off.

Each AI employee never

  • diagnoses or gives medical advice
  • prices injectables or names drug brands
  • promises results
  • pushes, discounts or rushes
  • pretends to be human
  • messages anyone who said stop

And Fullbook always

  • tells every patient they are chatting with AI
  • keeps chats in your clinic’s own account
  • works under a PDPA data agreement with you
  • names every reviewer to you
  • withholds patient chats from Meta’s ad tools
  • switches any AI employee off with one message from you

A reviewer reads every chat

Someone on our team reads every conversation, every day, and tunes the answers with you.

Your team can step in

On any chat, at any time. Red flags go straight to the person you name.

Your doctor signs off

The answers Ivy may give, and every post Max drafts. Nothing goes live without it.

Our technology

Built on proven platforms. Shaped by your doctor.

Where patients find you

WhatsAppInstagramFacebookTikTok

The Fullbook layer

Doctor sign-off

Every answer comes from what your doctor has signed off.

Guardrails

No diagnoses, no injectable prices, no promised results.

Playbooks

Consult first. Follow up only with consent.

Measurement

Enquiries, consults and show rate, reported monthly.

Proven platforms

respond.io

Messaging, inbox and automation, in your clinic’s own account.

Leading AI models

respond.io’s AI providers for chats. Established AI video tools for Max.

Booking system

Stays as it is. Ivy books only into the slots you set aside.

Your numbers

What a quiet enquiry is worth.

Move the sliders to match your clinic. Your numbers, your assumptions.

How many quiet enquiries become patients

60enquiries a month arrive when nobody is free to answer.

S$3,600a month, from 6 new patients’ first visits.

S$43,200a year, before anyone comes back.

Your first 30 days

Live in about two weeks. Your call on day 30.

BEFORE DAY 1 · ABOUT TWO WEEKS

Set up

We
Set up your channels, draft Ivy’s answers and, if you chose Max, plan his first month.
You
Sign the data agreement and authorisation letter, log in to link WhatsApp and your pages, and name who gets red flags. Your doctor’s sign-off takes about 45 minutes.

DAY 1

Go live

We
Ivy answers day or night. With Max, posts go out once your doctor approves them.
You
Hold a few consult slots each week for Ivy to offer.

WEEKS 1 TO 4

Tune

We
Read every chat daily and tune the answers with you each week.
You
Tell us anything that felt off. Your doctor signs off any change.

DAY 30

Decide

We
One page: enquiries, consults, who came in, and what brought them.
You
Decide whether to continue.

Nothing renews by itself.

Questions

What doctors ask us.

Are Ivy and Max real people?

No. They are AI employees, run by the Fullbook team. Ivy says she is an AI assistant in her first message to every patient, and your team can take over any chat.

Will they replace my front desk?

No. Ivy covers the hours your team is off or with patients, and steps back the moment your team replies. Your front desk gets a morning list of who booked.

What if Ivy says something wrong?

It can happen. A Fullbook reviewer reads every chat daily. If an answer is wrong, we tell your team so they can correct it with the patient, and we fix the answer with you.

Who reads our chats?

Your team, named Fullbook reviewers, and the services that run Ivy: respond.io and its AI providers. Meta carries the messages on WhatsApp, Instagram and Facebook. The data agreement lists each one, and where data is kept. We never send patient chats to Meta’s ad tools.

Is this within MOH and SMC rules?

It is designed around them, and your clinic stays responsible for what is said in its name, so Ivy answers only from what your doctor has signed off. You authorise us in writing. Ivy says she is AI, quotes only your published prices, never prices injectables, and never promises results or asks for reviews.

Do we keep our WhatsApp number?

Yes, and your team keeps the WhatsApp Business app on the clinic phone. If anyone uses the WhatsApp desktop app on Windows, set-up signs it out, so we check your devices with you first.

Does it work with our booking system?

It works alongside it. Ivy books only into the slots you set aside and reminds those patients. The morning list shows who took them.

Do you run our ads?

No. Max watches them and tells you what is working. You or your agency keep running them.

What about an AI version of our doctor?

Only with your doctor’s written consent, only for your clinic, and labelled AI-generated on every video. If your doctor withdraws consent or leaves, or you end the service, we delete it and take its videos down.

How will we know it is working?

Each month you get one page: enquiries, consults booked, follow-ups that led to a booking, show rate, and where patients came from, measured against the two weeks before Ivy starts.

What does it cost?

It depends on which AI employees you choose, and we quote it on a 20-minute call. On day 30 you decide whether to continue. Nothing renews by itself.

Is the Ivy on this page the real thing?

She is a demo for a fictional clinic, with a few made-up prices. Where live AI isn’t available in your browser, she runs on sample replies. Your clinic’s Ivy answers only from what your doctor has signed off.

A note from us

Aesthetic clinics are very good at the consult, the treatment and the care. Everything around those keeps landing on the same few people.

Patients message at 11 pm, between meetings, on the train home. Your team can’t be in every one of those moments, and they shouldn’t have to be.

So we built AI employees for those hours, and we run them ourselves. We read the chats. Every answer and every post starts from what your doctor has signed off. And every patient ends up with your people.

The Fullbook teamSingapore

AI

Tonight, someone will ask about your clinic.

Let Ivy answer. In a 20-minute call, we’ll show you how she’d handle your own clinic’s questions.

Book a 20-minute callTalk to Ivy now
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